Postage, Returns and Small Print (T&Cs)

Postage

All items are sent using recyclable materials (except our stickers… but we’re working on that).
We like to support our local Post Office and all parcels are sent via Royal Mail, Second Class Signed For. Parcels usually arrive within two or three days – but it can be up to a week. Please send us a message either by email or on our social media if you require a faster postage, but this won’t effect the turnaround time.

Turn Around Times

Our TAT is currently between 2 and 4 weeks – we always aim to get orders out as quickly as possible, however we work from home, around a newly three year old and a pandemic – there may be times when this TAT needs to be extended. We promise that we will always communicate this with you if an extension is required.

Returns

Each item is handmade for you, and great care is made to ensure your items are of an excellent quality. Please contact us if you would like to return something – if you are unhappy with your order, or you change your mind, you may return your item(s) within 14 days. Postage costs will not be refunded, and return postage costs will need to be covered.

Items that have been customised (i.e you have requested a size alteration or specific aspects of items to your specification) cannot be refunded unless faulty, so please ensure you are happy with your choices before confirming your order.

We will process refunds for agreed returns once received, after ensuring that items are in an unused, new condition.

We will not accept returns or process refunds for items which have been washed, worn or are without tags – so please ensure you check your order as soon as possible any let us know of any issues within 14 days of delivery.

Care Instructions

We can’t accept responsibility general wear and tear to our items – each order comes with a little care card – its handy to keep this for a reminder!

All items should be washed at 40 degrees or below – this is not only better for your clothes, it’s better for the environment too!

Avoid tumble drying

Iron on low – if at all! Don’t iron over plastic poppers!

Do not bleach

Avoid fabric softener! Fabric softener can leave a residue on clothes which builds up after time, but it is also a cause of fading in fabrics!

Sizing

Unsure on sizing?
Need something made in a size that isn’t standard?

Send us an email – we may be able to adjust patterns to fit what you need!