Hello
We are BombusRhombus and our website address is: https://bombusrhombus.com – this ‘site’.
This privacy notice includes information on how your personal information is collected, stored and shared when you visit or make an order through this site.
What personal data we collect and why we collect it
Contacting you
By providing us with your personal information, you are agreeing for us to contact you in regards to your purchase.
If you contact us on on our Social Media platforms then you are also agreeing for us to contact you on those platforms. This data will only be kept within those platforms – only BombusRhombus has access to their social media accounts.
Making an order
When you place an order on this site, we collect the data that you give us – this includes your name, address and email address. We also collect information that concerns your purchase – including your name, contact details and payment details. This information is only kept in order to process the order and supply the products – and to ensure proper transaction records – this will not be shared with anyone outside of BombusRhombus and all information is kept behind a password protected system.
Financial transactions are handled by our payment systems – PayPal or Stripe – unless you have opted for local collection in which a cash option is accepted. Full privacy policies for these companies are provided in separate links below.
https://stripe.com/gb/privacy
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Your data will be shared with our payment providers as disclosed above.
How long we retain your data
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We will only send your data to our payment providers in circumstances such as: processing payments, issuing refunds and dealing with complaints/queries regarding these payments providers.
Your Consent
By agreeing to this privacy policy you are agreeing to us having permission to process your personal data as outlined above. Providing your personal information when making a purchase/order or requesting a return you are automatically agreeing to this policy.
You can request full disclosure of the information that we hold for you at any time by writing to us at hello@bombusrhombus.comThis information will be provided to you in writing to the address we have on record for you. We can also send this information to an alternative address if photographic proof of identification and/or residence is provided. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.You may also request a copy of this privacy policy in writing.
Additional information
Your photos – when you tag us @bombusrhombus or use the hashtag #bombusrhombus in your posts you are automatically giving us consent to share these photos for promotional purposes on our social media accounts and/or our website/emails. We will endeavour to check with you before doing this, but you can also email to hello@bombusrhombus.com if you wish for your photographs not to be used. We will always check before using any photos containing images of children’s faces.
How we protect your data
Your data is protected by taking all necessary precautionary steps, making sure that your data is kept secure at all times and not lost. All information is stored digitally – behind password protection.
Proof of postage is kept in our office, stored in a locked safety deposit box – this information is kept for 180 days, where it is then shredded.
All data is only accessible by BombusRhombus.
Want to know more?
Send us an email to hello@bombusrhombus.com if you wish to know more, or if you wish to pursue a complaint.
This can also be done by writing to us at:
BombusRhombus
35 Kenwick Road, Louth, Lincs, LN11 8EH
We will endeavour to respond to all legitimate requests as soon as possible.
If you feel that we have not responded appropriately to any requests regarding your data, you have the right to complain to the Information Commissioner’s Office (ICO) – this is the UK Supervisory Authority for data protection issues – www.ico.org.uk – please do contact us before contacting the ICO, as we wish to resolve the issue for you.